Refund policy
Every KinStand order comes with a 30-day money-back guarantee. If it isn't right for your family, return it within 60 days of delivery for a full refund of the product price.
How to start a return
- Email us at kinstand01@outlook.com with your order number and the reason for the return.
- We reply within 24 hours with return instructions and the return address.
- Pack the KinStand securely, in its original box if you still have it, and send it back with tracking.
- Once we receive and check it, we refund your original payment method within 5–7 business days.
Conditions
- The return must be requested within 30 days of the delivery date.
- The item must be complete, with all parts, and free from damage beyond normal use.
- Return shipping is paid by the customer, unless the item arrived damaged, faulty or wrong.
- Original shipping charges are not refundable.
Damaged, faulty or wrong items
If your KinStand arrives damaged, has a missing part or is the wrong item, email us within 7 days of delivery with your order number and photos. We will send a free replacement or a full refund, including shipping, at no cost to you.
Exchanges
We only replace items that arrive damaged or faulty. For anything else, return the item for a refund and place a new order.
Cancellations
You can cancel your order for a full refund any time before it ships. Email kinstand01@outlook.com as soon as possible; once an order has shipped, the return process above applies.